Policy and Warranty

Shipping Delays

Customer agrees that it will not hold CitiQuiet accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall CitiQuiet be liable for any consequential or special damages arising from any delay in delivery.


CitiQuiet warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to CitiQuiet by the manufacturer of the goods. CitiQuiet makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

Merchandise Consistency

Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with CitiQuiet, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by you.


Your submittal of an online order and/or your signature on our contract or your Purchase Order is a conditional acceptance by CitiQuiet of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, CitiQuiet hereby expressly conditions its acceptance of your offer on CitiQuiet’s’ assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and CitiQuiet agree that any contract hereby entered into has been made and is to be construed to New York State Law.

Cancellations and Alterations to Existing Orders

Once an Order is placed, we cannot guarantee our ability to make changes or cancellations to an order. CitiQuiet will make every effort to comply with your cancellation request. If you have already signed your contract, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include, but are not limited to setup charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

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LICENSE # 2006413-DCA